• ChinaTopStore is the largest online shopping store in Malaysia. We are trusted online shopping store.

  • +6014-908 6527 everyday 10am -10pm
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Home Terms and Condition

Terms and Condition

Please read & understand terms and conditions of purchase before making any order.


Order Policy 

1. ChinaTopStore.com will refund back if seller not deliver item to shipping warehouse or  item has out of stock. 

2. ChinaTopStore.com not responsible any wrong item, item defect, quality issue, copyright issue from seller. Shipping warehouse not provide any checking stock service

3. NO cancellation for purchase order which already in purchased.

4. ChinaTopStore.com have rights refuse to purchase any illegal products. 

5. ChinaTopStore.com not responsible for custom tax. customer be responsible for custom tax. You may contact customer service for special shipping which include custom tax.

6. ChinaTopStore.com have rights refuse purchase biding item / invalid price item / invalid seller. 

7. ChinaTopStore.com have rights refuse purchase oversize item. 

8. ChinaTopStore.com not responsible any after sell maintainance service.

9. ChinaTopStore.com not responsible any damage of any items during shipping. 

10. Seller could be separate deliver the items in several parcels without notify us. Any missed out parcel once we has confirmed with seller and still leaving in warehouse, customer need bear the international shipping fee due to shipping charges is according the parcel weight / size.

11. Certain product not allowed to choose the color or style. You may leave comment in order form for your preferred choice. We will try to get the product you want or randomly distribute for you without further notice.


Warehouse policy

1. Month free storage space for every Parcel. Please submit your shipment to your address within a month, our system will auto charge RM1 for each parcel everyday.

2. We will destroy the parcel if customer didn’t submit shipment within 60 days.


Payment policy 

1. You can choose manual fund transfer or online bank in (PAYPAL,MASTER,VISA,Maybank2u,CIMB)

2. Please leave a comment in order form so that we can proceed customer order.

  • ORD-00001
  • RM119
  • Reference number:898128
  • Maybank
  • 2 Jan 2010 10:20:30PM

3. You should make 
2 times payment which 1st for item 2nd for the shipping fee to customer address.

4. We will charge 4.4% on the total amount + RM2 for customer who use paypal. This is a standard practise by Paypal.

5. We will charge RM2 for transfer fee if customer wan refund back into bank account.


T & C


Please read these Terms of Use ("Terms") carefully – by accessing or making any use of ChinaTopStore.com, you are agreeing to them.

These Terms and Conditions shall apply to all sales of the Products by US via the ChinaTopStore.com and shall supersede any other terms or conditions contained or referred to elsewhere or implied by trade, custom, practice or course of dealing unless specifically agreed to in writing by Us. If you do not agree with these Terms and Conditions then you may not use the Site. By using the site, you must accept all the terms and conditions contained in this Agreement. It contains important additional information that pertains to your use of ChinaTopStore.com and its related services. This Agreement also contains a waiver of your right to seek legal remedies in a court of law in favor of arbitration; please read this section carefully before using ChinaTopStore.com

2. Pricing

All products are priced in MYR terms. The total price of your order will be equal to the price of item together with postage and packing costs and any applicable taxes in force at the time of the Order, subject to any promotional offer or discount then applicable;

Pricing is subject to change without prior notice due to a number of potential factors including, but not limited to: increased material costs, changes in manufacturing costs, licensing fees, shipping & handling charges, and inflation.

3. Customs and Tax

Customs is a government agency, which is responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

ChinaTopStore.com will assure that the goods clear China Customs, but we are not responsible for clearance in your country.

If your shipment has been held by customs, you might need to pay taxes to get your parcel.

In many countries, a parcel will be considered commercial if it weights over 10kg. Customs will block these parcels and ask you to pay duties. To prevent this, you should monitor the weight of your parcel.

Having too many similar items in the same parcel will draw the Customs’ attention. You should not send large numbers of similar products together. Instead, separate them into different parcels.

Custom sensitive items like counterfeits, cosmetics, liquid, cream, battery, harddisk, air-tight food, and etc. are likely to be inspected and confiscated by Custom and the shipping cycle could be delayed as a result. ChinaTopStore.com will not be responsible for the loss of those items during custom inspection, or any consequence caused by purchasing such items.

It is the buyer's responsibility for any custom duty fee that might be charged from delivery. How the import duty will be charged depends on each country's custom policies.

4. Payment

We accept payment via internet banking (Paypal) or ATM cash deposit. (MAYBANK and CIMB only)

5. Delivery Terms

We will start processing your orders after receiving full payment from you. International delivery may take around 10 working days (not including Saturday, Sunday and Public Holidays). Services will be slower during peak season, reaching up to 15-22 Days. Peak seasons is from November to February every year.

6. Cancellation and Refund

Please note that we are purchasing agents and therefore we do not provide any refund/return/exchange requests based on customer’s expectations such as size difference, false color perception, delivery delay, quality of items purchased from sellers with low rating and defects appeared after using the product. We don’t guarantee that the items you order through ChinaTopStore.com are error-free, accurate or complete.


7.1 Items sold are not exchangeable, refundable or returnable
7.2 No refunds or whatsoever once the payment has been made
7.3 We will not be held responsible for any damage or lost
7.4 We are NOT responsible any damage or delay caused by courier.
7.5 We are NOT responsible item defected, quality issue from supplier
7.6 Customer must understand the shipping risk, we are NOT responsible for any parcel been confiscated / forfeited by custom of any sensative item.